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Certification GCX-WFM Questions - GCX-WFM Valid Braindumps Ppt

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GCX-WFM Valid Braindumps Ppt - GCX-WFM Detailed Study Dumps

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q12-Q17):

NEW QUESTION # 12
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

A. Queue Assignment
B. Schedule Editor
C. Management Unit
D. Time-Off Requests Page

Answer: D

NEW QUESTION # 13
When setting up a work plan, which setting allows you to configure shift activities?
Response:

A. Schedule Editor
B. Shift Configurator
C. Activity Code Manager
D. Work Plan Editor

Answer: D

NEW QUESTION # 14
In Genesys Cloud, time-off requests are automatically approved if they match the agent's availability.
Response:

A. True
B. False

Answer: B

NEW QUESTION # 15
Which setting should be enabled to track both scheduled and actual agent activities?
Response:

A. Real-Time Monitoring
B. Adherence Matching
C. Schedule Adherence Tracking
D. Adherence Sync

Answer: C

NEW QUESTION # 16
An Agent cannot edit a time-off request after it has been created.
Response:

A. False
B. True

Answer: B

NEW QUESTION # 17
......

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